2001
Document Actions
SCAP Claims and Resolution
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|
Number of Cases: |
Percent of Cases: |
|
| SETTLEMENTS: | 13 | 27% |
| ARBITRATIONS: | 35 | 71% |
| Decisions for consumers: | 24 | |
| Decisions for Manufacturers: | 11 | |
| WITHDRAWN | 1 | 2% |
| TOTAL | 49 | 100% |
LEMON LAW COMPLAINTS VS. MARKET
SHARE
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|
|
COMPLAINTS RECEIVED |
MARKET SHARE |
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|
MANUFACTURER |
Number received |
Percent received |
Number sold |
Percent of market share |
|
Audi |
1 |
2% |
N/A |
less than 1 |
|
BMW |
1 |
2% |
N/A |
less than 1 |
|
DaimlerChrysler (includes Dodge, Jeep) |
7 |
14% |
13,765 |
16.0 |
|
Ford |
7 |
14% |
15,648 |
18.2 |
|
GM (includes Chevrolet, GMC, Oldsmobile, Cadillac) |
15 |
31% |
19,210 |
22.3 |
|
Honda |
2 |
4% |
5,424 |
6.3 |
|
Kia |
1 |
2% |
N/A |
less than 1 |
|
Mazda |
3 |
6% |
2,582 |
3 |
|
Mercedes-Benz |
3 |
6% |
N/A |
less than 1 |
|
Mitsubishi |
1 |
2% |
N/A |
less than 1 |
| Nissan | 3 | 6% | 5,975 | 6.9 |
| Toyota | 2 | 4% | 11,951 | 13.9 |
| Volkswagen | 3 | 7% | N/A | less than 1 |
|
TOTALS |
49 |
100% |
|
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|
* Market share figures are for new cars and trucks registered in Hawaii in 2001 as reported by the Hawaii Automobile Dealers Association (HADA). Available data does not distinguish between fleet commercial sales, which would not be subject to Hawaii's Lemon Law. |
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STATE CERTIFIED ARBITRATION PROGRAM LEMON LAW COMPLAINT OUTCOMES BY MANUFACTURER, JAN.-DEC. 2001 |
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|
|
Total No. complaints |
Manufacturer |
Replace |
Refund |
Settled |
| AUDI | 1 | 1 | |||
| BMW | 1 |
1 |
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|
DAIMLERCHRYSLER
|
7
1 4 2 |
2
1 1 |
1
1 |
3
2 1 |
1
1 |
|
Total amount refunded: |
$53,200 |
|
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|
FORD |
7 | 2 | 3 | 2 | |
|
Total amount refunded: |
$66,217 | ||||
|
GM
|
15
1 7 4 3 |
2
1 1 |
1
1 |
11
1 4 3 3 |
1
1 |
|
Total amount refunded: |
$219,520 |
|
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|
HONDA |
2 | 1 | 1 | ||
| KIA | 1 | 1 | |||
|
MAZDA |
3 | 1 | 2 | ||
|
Total amount refunded: |
$24,358 |
|
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|
MERCEDES-BENZ |
3 | 2 | 1 | ||
|
Total amount refunded: |
$14,307 |
|
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|
MITSUBISHI |
1 | 1 | |||
| NISSAN | 3 | 3 | |||
|
TOYOTA |
2 | 1 | 1 | ||
|
VOLKSWAGEN |
3 | 1 | 1 | 1 withdrawn | |
|
Total amount refunded: |
$29,466 |
|
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|
TOTALS: |
49 |
11 |
4 |
20 |
13 settled |
|
Total amount refunded: |
$407,068 |
(1 withdrawn) |
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