2004
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STATE CERTIFIED ARBITRATION PROGRAM
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Number of Cases: |
Percent of Cases: |
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| SETTLEMENTS: | 26 | 43% |
| ARBITRATIONS: | 34 | 57% |
| Decisions for consumers: | 19 | |
| Decisions for Manufacturers: | 15 | |
| TOTAL | 60 | 100% |
STATE CERTIFIED ARBITRATION PROGRAM
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COMPLAINTS RECEIVED |
MARKET SHARE |
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MANUFACTURER |
# |
% |
# |
% |
|
Acura |
1 |
1.7% |
836 |
1.3% |
|
DaimlerChrysler |
8 |
13.3% |
4,843 |
7.3% |
|
Ford |
12 |
20.0% |
7,362 |
11.2% |
|
GM |
12 |
20.0% |
6,924 |
10.5% |
|
Honda |
3 |
5.0% |
7,395 |
11.2% |
|
Hyundai |
1 |
1.7% |
1,072 |
1.6% |
|
Isuzu |
1 |
1.7% |
391 |
0.6% |
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Kia |
2 |
3.0% |
985 |
1.5% |
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Mazda |
6 |
10.0% |
2,893 |
4.4% |
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Nissan |
7 |
11.7% |
7,666 |
11.6% |
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Toyota |
3 |
5.0% |
15,018 |
22.8% |
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Volkswagen |
4 |
6.7% |
1,217 |
1.8% |
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TOTALS |
60 |
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STATE CERTIFIED ARBITRATION PROGRAM
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TOTAL NO. COMPLAINTS |
MFR. |
REFUND |
SETTLED |
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ACURA |
1 | 1 | ||
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DAIMLERCHRYSLER
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8
2 6 |
1
1 |
2
1 1 |
5
1 4 |
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FORD
|
12
11 1 |
3
3 |
7
6 1 |
2
2 |
|
GM
|
12
9 2 1 |
4
4 |
3*
2 1 |
5
3 1 1 |
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HONDA |
3 | 1 | 1 | 1 |
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HYUNDAI |
1 | 1 | ||
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ISUZU |
1 | 1 | ||
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KIA |
2 | 1 | 1 | |
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MAZDA |
6 | 1 | 1 | 4 |
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NISSAN |
7 | 1 | 1 | 5 |
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TOYOTA |
3 | 1 | 1 | 1 |
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VOLKSWAGEN |
4 | 2 | 1 | 1 |
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TOTALS |
60 |
15 |
19** |
26 |
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* In one case, the consumer lost standing after issuance of the decision because the vehicle had been repossessed. ** Total of $575,114 was refunded to consumers with SCAP's assistance. |
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