2005
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STATE CERTIFIED ARBITRATION PROGRAM | ||
|
Number of Cases: |
Percent of Cases: | |
| SETTLEMENTS: | 36 | 45% |
| ARBITRATIONS: | 41 | 51% |
| Decisions for Consumers: | 20 | |
| Decisions for Manufacturers: | 21 | |
| WITHDRAWN OR DISMISSED: | 3 | 4% |
| TOTAL | 80 | 100% |
STATE CERTIFIED ARBITRATION PROGRAM | ||||
|
|
COMPLAINTS RECEIVED |
MARKET SHARE | ||
|
MANUFACTURER |
# |
% |
# |
% |
|
BMW |
1 |
1.3% |
1,329 |
1.9% |
|
DaimlerChrysler |
12 |
15.0% |
5,482 |
7.8% |
|
Ford |
10 |
12.5% |
7,567 |
10.7% |
|
GM |
12 |
15.0% |
7,605 |
10.8% |
|
Honda |
7 |
8.8% |
8,507 |
12.1% |
|
Hyundai |
2 |
2.5% |
1,646 |
2.3% |
|
Isuzu |
1 |
1.3% |
217 |
0.3% |
|
Kia |
6 |
7.5% |
1,256 |
1.8% |
|
Mazda |
3 |
3.8% |
2,865 |
4.1% |
|
Mercedes-Benz |
5 |
6.3% |
1,553 |
2.2% |
|
Mini |
1 |
1.3% |
411 |
0.6% |
|
Nissan |
11 |
13.8% |
8,465 |
12.0% |
|
Subaru |
2 |
2.5% |
674 |
1.0% |
|
Toyota |
5 |
6.3% |
19,300 |
27.3% |
|
Volkswagen |
1 |
1.3% |
931 |
1.3% |
|
Volvo |
1 |
1.3% |
473 |
0.7% |
|
TOTALS |
80 |
|||
|
Market share figures are for new cars and trucks registered in Hawaii in 2005 as reported in the Hawaii Auto Outlook, First Quarter, 2006, Vol 5, No.1. Available data does not distinguish between fleet commercial sales, which would not be subject to Hawaii's Lemon Law. | ||||
STATE CERTIFIED ARBITRATION PROGRAM | |||||
|
|
TOTAL NO. COMPLAINTS |
MFR. |
REFUND |
SETTLED |
WITHDRAWN/ DISMISSED |
|
BMW |
1 | 1 | |||
|
DAIMLERCHRYSLER
Chrysler Dodge |
12
2 10 |
4
2 2 |
2
0 2 |
5
0 5 |
1
0 1 |
|
FORD
Ford Lincoln |
10
9 1 |
2
1 1 |
5
5 0 |
2
2 0 |
1
1 0 |
|
GM
Chevrolet Cadillac Saturn Pontiac |
12
8 2 1 1 |
2
2 0 0 0 |
2
2 0 0 0 |
8
4 2 1 1 |
|
|
HONDA
Honda Acura |
7
6 1 |
3
3 0 |
|
4
3 1 |
|
|
HYUNDAI |
2 | 2 | |||
|
ISUZU |
1 | 1 | |||
|
KIA |
6 | 2 | 4 | ||
|
MAZDA |
3 | 2 | 1 | ||
|
MERCEDES-BENZ |
5 | 1 | 4 | ||
|
MINI |
1 | 1 | |||
|
NISSAN
Infiniti Nissan |
11
2 9 |
6
1 5 |
3
0 3 |
2
1 1 |
|
|
SUBARU |
2 | 2 | |||
|
TOYOTA
Lexus Toyota |
5
1 4 |
2
0 2 |
2
1 1 |
0 0 |
1
0 1 |
|
VOLKSWAGEN |
1 | 1 | |||
|
VOLVO |
1 | 1 | |||
|
TOTALS |
80 |
21 |
20* |
36 |
3 |
|
* Approximately $919,300 was refunded to consumers with SCAP's assistance. | |||||