Cable Television (CATV)

The Cable Television Division regulates franchised wireline cable operators within the State of Hawaii. CATV determines whether the initial issuance, renewal or transfer of a cable franchise is in the public’s best interest.

CATV enforces obligations of a cable franchise and to ensure cable operators’ compliance with rules and regulations relating to their practices and procedures such as customer service, technical standards and basic service rates. CATV also monitors cable operators to ensure that reliable and responsive cable communications services are made available to subscribers and users throughout the State. To this end, CATV assists cable operators and other government agencies in the planning and development of new, improved and more effective cable communications services and facilities that enhance customer based services.