Consumer Complaint FAQs

Question 1: What institutions can DFI investigate?

 

Question 2: Are there other agencies (other than DFI) that regulate Hawaii-chartered or Hawaii-licensed banks, savings and loan associations, depository financial services loan companies, and credit unions?

 

Question 3: If my institution is not chartered or licensed by DFI, who is the primary regulator for my institution?

 

Question 4: What can DFI do in response to a consumer complaint?

 

Question 5: How do I file a complaint about a financial institution, escrow depository or money transmitter that is regulated by DFI?

 

Question 6: Where should I send my complaint?

 

Question 7: What will DFI do with my complaint?

 

File A Complaint