Question 1: What institutions can DFI investigate?
DFI can only investigate complaints against those financial institutions, escrow depository companies, and money transmitters that are within DFI's regulatory jurisdiction, which means those institutions chartered or licensed by DFI. To see a listing of these institutions, go to "DFI-Regulated Institutions", which is divided into types of institutions and shows each institution's main or administrative office address and phone number. If your financial institution is not listed there, please see the Answer to Question 3, "If my institution is not chartered or licensed by DFI, who is the primary regulator for my institution?".