How to File a Complaint Against a Health Insurer or Health Plan

Learn how to file a complaint against a health insurer or health plan.

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Step One:

You may do one of the following:

  1. Fill out and print the complaint form below.
  2. Call our office at (808) 586-2804 and request a complaint form be mailed to you.

Step Two:

Send the complaint along with copies of any documents you feel will help establish your claim to the Health Insurance Branch. (PLEASE DO NOT SEND ORIGINALS)

You may either:

  1. Drop off you complaint in person at:

    Hawaii Insurance Division
    Health Insurance Branch
    335 Merchant St, Room 213
    Honolulu, HI 96813
  2. Mail the complaint to:

    Hawaii Insurance Division
    Health Insurance Branch
    PO Box 3614
    Honolulu, HI 96811
  3. Or fax the complaint to:

    (808) 587-5379  
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Director »
Gordon I. Ito

Insurance Commissioner

Gordon I. Ito
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HFAI
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