New Service for Consumers from the Federal Consumer Finance Protection Bureau (“CFPB”). If you have questions regarding credit cards, mortgages, credit reports and scores, prepaid cards, or debt collections, you can go to the “Ask CFPB” website, a new interactive online tool from the CFPB. http://www.consumerfinance.gov/askcfpb/ Search the existing questions and responses for an answer to your question. As soon as you begin typing in a question, the database’s autocomplete feature begins to provide various search suggestions. Users can also browse product categories and tags. From any search page, they can narrow their choices by specific topics, such as “fees” or “closing,” or by populations, like servicemembers, students, and older Americans.
Ask CFPB currently contains more than 350 easy-to-read, plain-language entries written by the Bureau’s subject-matter experts. Consumers can view entries organized by “most helpful,” “most viewed,” or “recently updated.”