2000

SCAP Claims and Resolution January to December 2000
	Number of Cases:	Percent of Cases:
Settlements:*	16	29%
Arbitrations:	39	71%
Total::	55	100%

Decisions for consumers:		31
Decisions for Manufacturers:		8
*Settlements occurred before the scheduled hearing.

LEMON LAW COMPLAINTS VS. MARKET SHARE January to December 2000
	COMPLAINTS RECEIVED		MARKET SHARE
MANUFACTURER	Number received	Percent received	Number sold	Percent of market share
Chrysler (includes Dodge, Jeep, Plymouth)	6	11%	14,483	15.3%
Ford (includes Lincoln & Mercury)	12	22%	17,781	18.8%
GM (includes Chevrolet,GMC Truck, Oldsmobile, Buick, Cadillac & Pontiac)	13	24%	23,171	24.5%
Honda (includes Acura)	10	18%	6,691	6.1%
Mazda	4	7%	2,359	2.5%
Mercedes-Benz	1	2%	N/A	less than 1%
Subaru	1	2%	1,816	1.9%
Toyota	1	2%	11,252	11.9%
Volkswagen	4	7%	N/A	less than 1%
Volvo	3	5%	N/A	less than 1%
TOTALS	55	100%
Market share figures are for new cars and trucks registered in Hawaii in 2000 as reported by the Hawaii Automobile Dealers Association (HADA). Available data does not distinguish between fleet commercial sales, which would not be subject to Hawaii's Lemon Law. NOTE: Nissan had 7.5 market share and zero complaints.

LEMON LAW COMPLAINT OUTCOMES BY MANUFACTURER, JAN.-DEC. 2000
		Total complaints	Manufacturer	Replace	Refund	Settled before Hrg.
CHRYSLER		6	2		3	1
	Dodge	4	1		2	1
	Jeep	1			1
	Plymouth	1	1
Total amount refunded:					$32,117
FORD includes Mercury (1 case)		12			9	3
Total amount refunded:					$123,858
GM		13	1	1	6	5
Chevrolet		12	1	1	5	5
GMC Truck		1			1
Total amount refunded:					$138,828
HONDA includes Acura (1 case)		10	1	2	5	2
Total amount refunded:					$106,873
MAZDA		4	2		2
Total amount refunded:					$37,727
MERCEDES-BENZ		1				1
SUBARU		1		1
TOYOTA		1	1
VOLKSWAGEN		4	1			3
VOLVO		3			2	1
Total amount refunded:					$38,014
TOTALS:		55	8	4	27	16
Total amount refunded:					$477,417

SCAP Claims and Resolution
January to December 2000