2002

STATE CERTIFIED ARBITRATION PROGRAM LEMON LAW SETTLEMENTS VS. ARBITRATIONS January to December 2002
	Number of Cases:	Percent of Cases:
SETTLEMENTS:	26	39%
ARBITRATIONS:	40	61%

Decisions for consumers:		28
Decisions for Manufacturers:		12


TOTAL	66	100%

STATE CERTIFIED ARBITRATION PROGRAM LEMON LAW COMPLAINTS VS. MARKET SHARE January to December 2002
	COMPLAINTS RECEIVED		MARKET SHARE
MANUFACTURER	Number received	Percent received	Number sold	Percent of market share
DaimlerChrysler (includes Dodge)	7	11%	3,291	6.2
Ford (includes Lincoln)	21	32%	7,309	13.7
GM (includes Chevrolet, GMC, Pontiac, Cadillac, Buick)	16	24%	4,822	9.0
Honda	5	8%	5,846	11.0
Isuzu	2	3%	436	0.8
Kia	3	5%	569	1.1
Mazda	4	6%	2,754	5.2
Nissan	1	1%	5,043	9.5
Subaru	2	3%	597	1.1
Toyota	1	1%	11,702	21.9
Volkswagen	1	1%	1,573	2.9
Volvo	3	5%	376	0.7
TOTALS	66	100%
* Market share figures are for new cars and trucks registered in Hawaii in 2002 as reported by the Hawaii Automobile Dealers Association (HADA). Available data does not distinguish between fleet commercial sales, which would not be subject to Hawaii's Lemon Law.

STATE CERTIFIED ARBITRATION PROGRAM LEMON LAW COMPLAINT OUTCOMES BY MANUFACTURER January to December 2002
	Total No. complaints	Manufacturer	Refund	Settled
DAIMLERCHRYSLER Chrysler Dodge	7 2 5	3 2 1	2 2	2 2
Total amount refunded:			$55,450
FORD Ford Lincoln	21 20 1	6 6	12 11 1	3 3
Total amount refunded:			$204,778
GM Chevrolet GMC Truck Pontiac	16 12 2 2	2 1 1	6 5 1	8 6 2
Total amount refunded:			$162,707
HONDA	5			5
ISUZU	2		2
Total amount refunded:			$46,317
KIA	3			3
MAZDA	4		3	1
Total amount refunded:			$56,159
NISSAN	1			1
SUBARU	2		1	1
Total amount refunded:			$16,395
TOYOTA	1		1
Total amount refunded:			$29,559
VOLKSWAGEN	1	1
VOLVO	3		1	2
Total amount refunded:			$33,432
TOTALS:	66	12	28	26
Total amount refunded:			$604,797

STATE CERTIFIED ARBITRATION PROGRAM
LEMON LAW SETTLEMENTS VS. ARBITRATIONS
January to December 2002