2003

STATE CERTIFIED ARBITRATION PROGRAM
LEMON LAW SETTLEMENTS VS. ARBITRATIONS
January to December 2003

Number of Cases:

Percent of Cases:

STATE CERTIFIED ARBITRATION PROGRAM
LEMON LAW COMPLAINTS VS. MARKET SHARE
January to December 2003

COMPLAINTS RECEIVED

MARKET SHARE

MANUFACTURER

Number received

Percent received

Number sold

Percent of market share

Acura

1

1.7%

766

1.2%

Audi

2

3.4%

349

0.6%

DaimlerChrysler
(includes Dodge and Jeep)

7

11.9%

4,443

7.1%

Ford
(includes Lincoln)

15

25.4%

7,800

12.4

GM 

(includes Chevrolet, GMC, Pontiac, Cadillac, Buick)

11

18.6%

5,954

9.5%

Honda

2

3.4%

7,329

11.7%

Hyundai

1

1.7%

867

1.4%

Isuzu

1

1.7%

362

0.6%

Jaguar

1

1.7%

306

0.5%

Kia

3

5.1%

652

1.0%

Mazda

8

13.5%

3,037

4.8%

Mercedes-Benz

3

5.1%

1,164

1.9%

Nissan

2

3.4%

6,295

10.0

Toyota

1

1.7%

14,118

22.5%

Volkswagon

1

1.7%

1,457

2.3

TOTALS

59

* Market share figures are for new cars and trucks registered in Hawaii in 2003 as reported by the Hawaii Automobile Dealers Association (HADA). Available data does not distinguish between fleet commercial sales, which would not be subject to Hawaii's Lemon Law.