PART I
GENERAL REQUIREMENTS
Chapter
1 Access to programs and services
1.1 Introduction and legal requirements
1.2 People with disabilities protected under the law
1.2.1 Person with a physical or mental impairment
1.2.2 Person with a record of impairment
1.2.3 Person regarded as having an impairment
1.2.4 Qualified person with a disability
1.3 Customer service needs of people with disabilities 1.3.1 Individuals with mobility impairments
1.3.2 Individuals who are blind or have low vision
1.3.3 Individuals who are deaf, hard of hearing or deaf-blind
1.3.4 Individuals with chronic health conditions
1.3.5 Individuals with learning challenges
2 General nondiscrimination requirements
2.1 Equal opportunity to participate
2.2 Reasonable modifications of policies, practices, or procedures
2.3 Surcharges and additional requirements
2.4 Integrated settings and separate programs
2.5 Eligibility criteria
2.6 Safety requirements
2.7 Unnecessary inquiries
2.8 Personal devices and services
2.9 Maintenance of accessible features
2.10 Contracting with external organizations and procurement contracts
2.11 Licensing and certification
2.12 Retaliation or coercion
2.13 Association
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3 Communication access requirements
3.1 How to choose the type of auxiliary aid or service
3.2 Auxiliary aids and services for people who are deaf, hard of hearing or deaf-blind
3.3 Auxiliary aids and services for people with visual impairments
3.4 Auxiliary aids and services for people with cognitive disabilities
3.5 Auxiliary aids and services for people with speech impairments
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PART II
APPLYING THE REQUIREMENTS TO PROGRAMS AND
ACTIVITIES OF THE STATE OF HAWAI'I
Chapter
4 Printed information
4.1 Large print
4.2 Braille
4.3 Audiocassette tape
4.4 Computer diskette/electronic
5 Announcements and publicity materials
6 Registration for activities or events
7 Catering or banquet services
8 Phone services
8.1 Emergency services
8.2 Hot lines and other "special lines"
8.3 Regular phone contact with the public
9 Auxiliary services
9.1 Qualified sign language interpreter
9.2 Real-time captioning service providers
9.3 Computer-assisted notetakers
9.4 Auxiliary personnel
10 Service animals
11 Audio and audiovisual communications
11.1 Videotapes
11.2 Public service announcements
11.3 Television programs
11.4 Radio programs
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12 Facility access
12.1 New construction and alteration of buildings and facilities
12.2 Existing state buildings and facilities
12.3 Private facilities leased by the State
12.4 Components of an accessible site for a program, service or activity
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A Language and terminology relating to persons with disabilities
B Good customer service practices to keep in mind as you encounter members of the public who have disabilities
C Governor's Administrative Directive No. 97-03: Non-Discrimination to Programs, Services, and Activities of the State of Hawaii on the Basis of Disability
D Governor's Administrative Directive No. 97-02: Communication Access for Persons with Disabilities to Programs, Services, and Activities of the State of Hawaii
E Communication tips with individuals who are deaf, hard of hearing or deaf-blind
F Guidelines for producing materials in print format
G Guidelines for producing materials in Braille
H Guidelines for producing materials on audiocassette tape
H-1 Sample purchase order and invoice for reader services
I Sample statements for announcements and publicity materials
J Information on telephone communication devices
J-1 Sample Telecom Request DAGS Form 1 (9/98) for purchasing a TTY
K How to use the telecommunications relay service and video relay service
L Sample statements for registration forms
M Guidelines for utilizing sign language/English interpreters
M-1 Sample purchase order and invoice for sign language interpreters
N Guidelines for utilizing real-time captioners
N-1 Sample purchase order and invoice for real-time captioners
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O Guidelines for utilizing computer-assisted notetakers
O-1 Sample purchase order and invoice for computer-assisted notetakers
P Information on service animals
Q Information on captioning services and resources
R Governor’s Administrative Directive No. 98-02: Facility Access
S Information on site (facility) accessibility
T Information on assistive listening systems
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