The Long-Term Care Ombudsman Program (LTCO) was established
by federal and state statutes. The LTCO identifies, investigates, and resolves complaints
that are made by, or on behalf of residents, and related to action, inaction, or
decisions that may adversely affect the health, safety, welfare, and rights
of residents of long term care facilities such as nursing homes, adult residential care homes,
assisted living facilities, and other long-term care facilities.
Long-Term Care Ombudsman Program Services
If you need information or assistance in the following areas, please call the LTCO at 586-7268 (Oahu).
- Investigate and resolve problems or complaints about the care or services provided in a long
term care facilities;
- Alternatives to nursing home placement;
- Options for paying for long term care;
- Choosing a nursing home;
- Help with initiating a power of attorney or guardianship;
- When can long term care residents refuse treatment;
- What rights nursing home residents have;
- Information, referral, and consultation on any long term care issues.
LONG-TERM CARE OMBUDSMAN VOLUNTEER REPRESENTATIVE PROGRAM
The Long-Term Care Ombudsman Volunteer program was created to enhance the LTCO
program goals in assuring the rights and well being of residents. Each certified
volunteer is required to complete a written application, criminal background check,
TB test, 20 hours of classroom training, and 8 hours of on-site orientation. Volunteers
are asked to commit to one year with the program.
Once certified, volunteers act as representatives of the Long-Term Care Ombudsman
Program by providing advocacy to residents during weekly confidential face-to-face
visits. The purpose of these visits is to help promote the quality of life and care
that residents are entitled to under federal and state laws. Certified volunteers
meet monthly with Long-Term Care Ombudsman Program staff to share information and
discuss their findings.
To become a certified volunteer,
please complete the LTCOP Volunteer Application
and mail it to the LTCO Volunteer Coordinator
at Executive Office on Aging, 250 South Hotel Street, #406, Honolulu, HI 96813.
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