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Frequently Asked Questions

IslandAir  

How early should I arrive prior to a flight?

Check with your airline.  Each airline has different check-in requirements. 

How do I catch a connecting flight to a neighbor island from Honolulu International Airport?  

A good tip is find out the name of the connecting flight when you are making the reservations. If you are flying with Hawaiian Airlines to the neighbor islands, you will depart from the Interisland Terminal Building.  If you are flying with Island Air, go!, Mokulele or Pacific Wings to the neighbor islands, you will depart from the Commuter Terminal Building, which is adjacent to the Interisland Terminal Building.   

In general, there are two ways to get there:

  • Via the Intra-Airport Transportation System:  This is a free shuttle that provides transportation around the Honolulu International Airport between terminal buildings.   There will be signs directing you to the Shuttle.   Shuttle bus stops are located outside each Terminal on the first level at curbside. Visitor information booths in the Main Overseas Terminal can provide additional assistance.   
  • A 10-15 minute walk:  This is a 10-15 minute walk from the Main Overseas Terminal to the Interisland Terminal Building.  There will be signs directing you to "Interisland Flights".  The Commuter Terminal is an additional 5-10 minute walk from the Interisland Terminal Building.  Upon arriving at the Interisland Terminal Building, go to the ground level and walk along the roadway to the Commuter Terminal. 

There are courtesy phones at the Main Overseas Terminal, Interisland Terminal Building and Commuter Terminal to assist travelers daily, except between the hours of 12:30 a.m. through 4:00 a.m.  

I have a connecting flight to a neighbor island from Honolulu International Airport.  How is my luggage being handled?

Most airlines will check your luggage through to your final destination.  Please request you’re your checked luggage is tagged to your final destination at your point of origin. Your ticket jacket contains claim tickets for your individual pieces of luggage.  The claim ticket has the airport code for the final destination for your luggage.  Example: You have claim tickets and are arriving at Honolulu International Airport and you have a connecting flight to Maui.  If the final destination on the claim ticket reads HNL, your luggage will be dropped off at Honolulu International Airport.  You will need to retrieve your luggage from Baggage Claim and take your luggage with you to the connecting flight.  The common airport codes are: 

HNL   Honolulu International Airport

ITO    Hilo International Airport

KOA  Kona International Airport at Keahole

LIH    Lihue Airport

OGG  Kahului Airport 

Is there some sort of visitor information assistance at the airports?    

All major islands except Lanai and Molokai have a Visitor Information Program at the airport which assist the traveling public with airport and tourist-related information.   

For passengers with short layovers at Honolulu International, are there facilities for showering and short naps?

There are hotels located just off the airport.  Courtesy phones are located on the Travelers Information Board in the baggage areas. 

Are there baggage/luggage lockers or baggage storage facility at Honolulu International Airport, where are they located, and what are the rates, sizes available, and hours or operation?

Due to enhanced airport security requirements, baggage storage and locker facilities at the Honolulu International Airport are not available.   

Are there wheelchairs available for use by disabled passengers?

Airlines provide assistance to passengers with special needs through their skycap (porter) service.  Disabled passengers should make arrangements with their air carrier in advance, preferably when reservations are made/confirmed.

How can I comment or make a suggestion/complaint about my experiences at the airport?

The Airports Division maintains the Airports Suggestion Hotline which accepts comments and suggestions from the public.  The hotline has handled comments ranging from commendations for airport/airline employees to the amount of noise generated by aircraft operations.  The phone number for the hotline is 1-888-697-7813. 

What is the distance from Honolulu International Airport to Waikiki? 

Ten miles. 

Is it necessary to rent a car on Oahu?   

The City and County of Honolulu operates "The Bus".  The Bus offers extensive routes which travel to all the major tourist attractions. 

 

Are there service stations that are near the airport?

There are two service stations that are near to the airport.

 

1.  Nimitz Chevron

     3299 North Nimitz Highway

     Honolulu, Hawaii 96819

 

2.  Airport Shell Station

    2805 Ualena Street

    Honolulu, Hawaii  96819

 

I have a product and/or service that I think the traveling public can use.  Who shall  I contact?

Please write a letter describing the product and/or service and a brief description about your company to the Airports Administrator.    

I have a product and/or service that I think the airport can use.  Who shall  I contact?

Please write a letter describing the product and/or service and a brief description about your company to the respective Airport Manager with a courtesy copy to the Airports Administrator.

 

 

 

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