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Persons With Disabilities

Honolulu International Airport has worked hard to ensure that passengers with disabilities are able to move through the airport facilities with ease. Persons with disabilities will generally find Honolulu International Airport to be wheelchair accessible, although prior planning is advisable to ensure a safe and comfortable trip.  

 

TIPS FOR TRAVELERS

The Department of Health Disability and Communication Access Board offers these tips for travelers with disabilities.  Click here for a link to their website.

 

GETTING AROUND THE AIRPORT

Porter Services

Upon request, airlines will provide assistance to passengers with special needs through their Skycap (porter) services.  Skycaps affiliated with your airline can provide assistance with public transportation and also boarding and disembarking at your gate.  The Skycaps have been trained to assist travelers with disabilities and provide wheelchairs at the check-in counter, gate or baggage claim area.  Please advise your airline in advance to arrange for any special services to ensure assistance.  

 

Airport Shuttle

A free intra-airport passenger transportation system is available to transport passengers between the terminals and stops at the main lobby area, outlying gates, baggage claim and the Interisland Terminal. 

 

The majority of our buses are accessible with lifts or ramps.  Some of the older buses in our fleet may use an accessible van to transport persons with disabilities. To ensure assistance upon arrival, arrangements should be made through your airline or  the Visitor Information Program staff at 808-836-6413 (V/T) .  

 

TERMINALS

Honolulu International Airport is made up of three distinct terminals.  

Overseas Terminal

The Overseas Terminal encompasses the majority of the airport and services domestic and international flights.  Arrivals and departures are located on the second level, while the baggage claim areas and ground transportation are located on the first (ground) level.  The two levels may be accessed by either escalator or elevator.  Loading bridges are used to enplane and deplane all passengers on the second level. 

The Interisland Terminal

The Interisland Terminal services flights mainly to and from the major airports on the neighbor islands (Kahului Airport on Maui; Lihue Airport on Kauai; Kona International Airport at Keahole on the island of Hawaii; Hilo International Airport on the island of Hawaii; Lanai Airport on Lanai; and Molokai Airport on Molokai). Hawaiian Airlines has a few mainland flights departing directly from the Interisland Terminal.  Arrivals and departures are located on the second level, while the baggage claim areas and ground transportation are located on the first (ground) level.  The two levels may be accessed by either escalator or elevator.  Loading bridges are used to enplane and deplane all passengers on the second level.  

The Commuter Terminal

The Commuter Terminal services smaller propeller-driven and regional jet aircraft, traveling to and from all the major airports, as well as, the smaller commercial service airports (i.e. Lanai, Hana, Kapalua, Waimea-Kohala, Molokai and Kalaupapa Airports) in Hawaii. Commuter aircraft use steps for enplaning and deplaning passengers; therefore lifts or ramps are used for passengers with mobility impairments. It is recommended that airlines are informed of any special requests in advance. 

 

ACCESSIBLE AIRPORT CURBSIDE LOADING AND UNLOADING

Accessible airport curbside loading and unloading zones are available at the following locations:

  • Overseas Terminal - seven (7) at both arrival and departure levels.
  • Interisland Terminal - two (2) at both the arrival and departure levels.
  • Commuter Terminal - one for arrivals and one for departures. 

Active loading and unloading of passengers at curbside is allowed.  

  

ACCESSIBLE PARKING SPACES

Accessible parking spaces are available in all Honolulu International Airport parking facilities. See airport parking map.  Airport Parking 

 

The Overseas Terminal parking structure (Parking Lot D) accessible parking spaces are located at both ends of each level near the elevators. There are also accessible parking spaces on the ground level near the Lost and Found Office and outside of the structure on the East (Diamond Head) side.

 

The Interisland Terminal parking structure (Parking Lot M) accessible parking spaces are located near the elevators on each level. The elevators are located at each end of the structure and in the middle. 

 

The International Terminal parking structure (Parking Lot A) serves as the overflow lot for the Interisland Terminal parking which fills up quickly especially during weekends and holidays.  Accessible parking spaces are located on the ground level only and are located closest to the International Arrivals Building and the Interisland Terminal Building.

 

The Commuter Terminal parking (Parking Lot B) is a non-covered parking lot directly across the Commuter Terminal.  The accessible parking spaces are located across of the entrance to the check-in counters and the baggage claim areas.

 

GROUND TRANSPORTATION

Taxi & Limousine Service

Taxicab and chauffeured limousine services are available at all passenger terminals on the Baggage Claim (ground) level.  Persons using collapsible chairs will be assisted by the drivers.  If you require a lift-equipped vehicle, notify a dispatcher and arrangements will be made for you.  Taxi (AMPCO Express) will provide lift-equipped vehicles as needed.  Arrangements may be made in advance by calling (808) 831-2023 to ensure prompt service.    

Shuttle Service

SpeediShuttle provides on demand door to door service from the airport to various locations on Oahu.  Each shuttle is accessible for persons with wheelchairs by the use of portable ramps.  No advance notice is required.  SpeediShuttle may be contacted by calling (808) 839-6248.

TheBus 

City buses (TheBus) are equipped with wheelchair lifts and provide inexpensive transportation to and from Waikiki.  Baggage is allowed if it can fit on your lap or under your seat. Backpacks with metal frames are not allowed.  One-way fares are $2.50 for adults and $1.25 for children up to 18 years of age.  Call (808) 848-5555 for route information or see TheBus listing under Ground Transportation. 

 

PRE-ARRANGED GROUND TRANSPORTATION

Passengers have the option to pre-arrange their ground transportation with companies that have permits to operate at the airport.  These arrangements are usually made in advance by the passenger, passenger's agent or representative in advance of the passenger's arrival to the airport.  A list of companies that provide accessible transportation may be viewed at the Ground Transportation page.  

 

RESTROOMS--Family

In addition to the accessible men's and women's restrooms, Honolulu International Airport has seven accessible family (unisex) restrooms at the following locations:

Overseas Terminal

  • Central Concourse near Gate 16
  • On the ground floor between Baggage Claim G and H
  • International Arrivals Building (IAB) Ground Floor near Customs  

Interisland Terminal

  • On the first floor there are two restrooms in the Baggage Claim area past the center elevators.
  • On the second floor near the middle elevators, past the center glass doors on the right
  • On the second floor past the security checkpoint, turn right, past the ATM machine in the alcove.   

 

TEXT TELEPHONES (TTYs)

TTYs

Text Telephones for persons who are deaf and hard of hearing are located throughout the airport.  You may find them at the following locations:

  • Main Terminal:  Gates 9, 23 and 29; Lobby 4 (between Air New Zealand and Japan Airlines counters) & Lobby 7 (near American Airlines counter); Baggage Claims E and G; and the International Arrivals Exit
  • Interisland Terminal:  Across Gate 56; Hawaiian Airlines Baggage Claim B; and near Gate 50
  • Commuter Terminal:  Gate 80 and Baggage Claim A

Portable TTYs are also available at some of the VIP counters.  

TRS

Telecommunications Relay Services (TRS) are available statewide.  In Hawaii, you can make a local TRS call by dialing 711.  

 

MOTORIZED WHEELCHAIRS  

Each airline will provide information on specific procedures for storage of wheelchairs and wet-cell batteries. 

 

AIRPORT PAGING

Message boards are located near flight display screens for persons who are deaf and hard of hearing.  

 

FIRST AID

Medical Clinic

A 24-hour medical clinic is located in the main terminal on the ground level in the garden court area.  The clinic is accessible from the second level by various elevators. 

Automated External Defibrillators (AED)

Automated External Defibrillators (AED) are available on the first and second levels of the Overseas, Interisland, and Commuter Terminals.   

 

GUIDE/SERVICE DOGS

Guide/Service dogs are not considered "pets". 

 

Guide/Service dogs may qualify for modified State of Hawaii rabies quarantine import requirements under strictly enforced conditions.  For more information, please go to the Department of Agriculture Animal Quarantine Branch website at www.hawaii.gov/hdoa/ai/aqs/info.  You may also e-mail, call or write to the Hawaii Department of Agriculture, Animal Quarantine Station, 99-951 Halawa Valley Street, Aiea, Hawaii 96701.  Telephone (808) 483-7151 Fax (808) 483-7161.

E-mail: rabiesfree@hawaii.gov.  

 

For information about the Service Animal Relief Area at HNL, click here:  Pet Assistance 

 

COMPLAINT PROCEDURE

Information regarding the Airport's ADA Policy, Procedures and Complaint form can be found on the State of Hawaii, DOT website.

http://hidot.hawaii.gov/administration/ocr/ada/

 

VISITOR INFORMATION PROGRAM (VIP)

VIP staff are located at booths throughout Honolulu International Airport and are available to provide travelers with assistance and visitor information.  For more information, you may call the VIP staff at (808) 836-6413(V/T). 

 

 

 

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