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Customer Service




Every passenger who travels through Hilo International Airport should expect to be treated with Aloha. 


Visitor Information staff are available from 6 a.m. to 8:30 p.m. daily to assist travelers with questions, comments or concerns.  Information desks are located throughout the airport. 


If you need assistance and the desks are not staffed, you can use courtesy phones located at the counters, or call: (808) 961-9322 or 961-9321.  


Brochure racks are located at the arrival areas, the central rack space, baggage claim area A-B and C-D walkways. 


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