You are here: Home Customer Service Access Guide for Persons with Disabilities

Access Guide for Persons with Disabilities

Handicap2

 

Hilo International Airport has their ticket lobbies, concessions, security checkpoints and passenger holding area all on the ground level.  Passengers are routed to the second level prior to boarding.  Escalators and an elevator are used to access the second level to the boarding gates.  Aircraft boarding is by level entry loading bridges.  

TRAVEL TIPS

The State Disability & Communication Access Board provides travel tips for vacationers.  To link to their website click here.

ACCESSIBLE CURBSIDE LOADING AND UNLOADING ZONES

Accessible curbside loading and unloading zones are available for active loading and unloading only.  Vehicles are not allowed to be left unattended.   

ACCESSIBLE PARKING SPACES

Accessible parking spaces are conveniently located in the public parking lot directly across the Terminal Building.  

GUIDE/SERVICE DOGS

Guide/Service dogs are not considered "pets".

 

Guide/Service dogs may qualify for modified State of Hawaii rabies quarantine import requirements under strictly enforced conditions.  For more information, please go to the Department of Agriculture Animal Quarantine Branch website at www.hawaii.gov/hdoa/ai/aqs/info.  You may also e-mail, call or write to the Hawaii Department of Agriculture, Animal Quarantine Station, 99-951 Halawa Valley Street, Aiea, Hawaii 96701.  Telephone (808) 483-7151 Fax (808) 483-7161.  E-mail:  rabiesfree@hawaii.gov.  

 

FIRST AID

Hilo International Airport is committed to ensuring your safety and security at the airport.  Airport Rescue and Fire Fighters are available 24 hours per day for first responder medical treatment and will refer to County Fire and Rescue ambulance services as required.

 

For assistance call: 911.

 

AUTOMATED EXTERNAL DEFIBRILLATORS (AEDs)

AEDs are located throughout the Terminal.

 

PORTER SERVICES

Upon request, airlines will provide assistance to passengers with special needs through their Skycap (porter) services.  Skycaps affiliated with your airline can provide assistance with public transportation and also boarding and disembarking at your gate.  The Skycaps have been trained to assist travelers with disabilities and provide wheelchairs at the check-in counter, gate or baggage claim area.  Please advise your airline in advance to arrange for any special services to ensure assistance. 

 

You may contact Hawaii Porter Service at (888) 961-0866 for prior arrangements to ensure availability.

 

GROUND TRANSPORTATION

Taxi & Limousine Service

Taxicab services are available outside the Baggage Claim area.  Persons using collapsible chairs will be assisted by the drivers. 

 

 

 

RESTROOMS - FAMILY

In addition to the accessible men's and women's restrooms, Hilo International Airport has two accessible family restrooms.  They are located:

  • Passenger departure holding room (past the security checkpoint)
  • West end of the terminal, near the baggage claim area

 

TEXT TELEPHONES (TTYs)

Text Telephones for persons who are deaf and hard of hearing are available at the following locations:

  • Across the restrooms, near the restaurant
  • Passenger departure holding room
  • Both ends of the terminal (near the baggage claim areas)  

TELECOMMUNICATIONS RELAY SERVICES (TRS)

TRS is available statewide.  In Hawaii you can make a local TRS call by dialing 711.  

 

COMPLAINT PROCEDURE

Information regarding the Airport's ADA Policy, Procedures and Complaint form can be found on the State of Hawaii, DOT website.  

http://hidot.hawaii.gov/dot/administration/ocr/ada/

 

 

VISITOR INFORMATION PROGRAM (VIP)

VIP staff is available to provide travelers with assistance and visitor information.  For more information, you may call the VIP staff at (808) 961-9321.

 

Document Actions