Help and Technical Support for Webinars
Test Webinar
Contact the Citrix Global Customer Support team and request to join a test Webinar which will quickly determine if you need to make adjustments to security or privileges on your computer:
https://www.gotowebinar.com/en_US/webinar/pre/support.tmpl click Contact Us.
At the bottom of the page (under Call Us) in the dropdown box select Gotowebinar. The contact phone will appear.
Attendee Quick Reference & FAQs: https://www1.gotomeeting.com/w/join_gotowebinar.tmpl or http://www.gotowebinar.com click Join a webinar. The Quick Reference and FAQ link is on the right.
Technical Information for IT Staff
Using GoToWebinar with firewalls: http://support.gotomeeting.com/ics/support/default.asp?deptID=5641&task=knowledge&questionID=3800.
Security of the software: http://www.gotomeeting.com/fec/webinar/secure_webinar_software.
Ports and ip ranges used: http://www.citrixonline.com/iprange.
Problems Logging in, Seeing or Hearing During a Webinar
Call Citrix Corporate Support: 1-888-259-8414
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