Consumer Dial Information Messages

Consumer Dial

Hawaii's 24-hour automated information service. Your source of information on commonly asked consumer questions. A service provided by the State Department of Commerce and Consumer Affairs.

Telephone instructions 

To hear Consumer Dial messages, 

• On Oahu call 587-1234 
• On Kauai call 274-3141, then enter 71234# 
• On Maui call 948-2400, then enter 71234# 
• On Hawaii call 974-4000, then enter 71234# 
• On Molokai/Lanai call 1-800-468-4644, then enter 71234# 

Menu 1: Cars 

• Message 1: Towing Abandoned Vehicles 
• Message 2: Tows Directed by Police 
• Message 3: Car Rentals 
• Message 4: Buying a New Car-Advertising 
• Message 5: Buying a New Car 
• Message 6: New Car Lemon Law 
• Message 7: Buying a Used Car 
• Message 8: Used Car Sales & Warranty Law 
• Message 9: Motor Vehicle Repairs 

Menu 2: Landlord Tenant Information 

• Message 1: How to Obtain a Landlord Tenant Code Handbook 
• Message 2: Security Deposit 
• Message 3: Access to a Unit 
• Message 4: Repairs to a Unit 
• Message 5: Failure to Pay Rent 
• Message 6: Lockouts and Turning off Utilities 
• Message 7: Termination 
• Message 8: Abandoned Items Left in the Unit 
• Message 9: What to do if you have Landlord Tenant Problems 

Menu 3: Financial and Consumer Issues 

• Message 1: Tips to Protect Your Identity 
• Message 2: What to do if Your Identity is Stolen 
• Message 3: Building and Repairs to Your Home
• Message 4: Tips on Hiring a Roofing Contractor 
• Message 5: Travel Agencies 
• Message 6: Credit Tips 
• Message 7: Credit Cards 
• Message 8: Loans 
• Message 9: Banks, Escrow Companies, Money Transmitters, Mortgage Loan Originators, Mortgage Servicers 

Menu 4: General Retail Information 

• Message 1: How to Buy Products 
• Message 2: How to Buy Services 
• Message 3: Buying by Mail 
• Message 4: Buying by Phone 
• Message 5: Gift Certificate Law 
• Message 6: Door-to-Door Sale 
• Message 7: Refunds and Exchanges 
• Message 8: Warranties 
• Message 9: Ads and Buying Merchandise 

Menu 5: Insurance Information 

• Message 1: Motor Vehicle Insurance 
• Message 2: Motorcycle Insurance 
• Message 3: Life Insurance 
• Message 4: Homeowners Insurance 
• Message 5: Employer Group Health Plans in Hawaii 
• Message 6: Consumer Alert 
• Message 7: Filing a Complaint against a Health Insurer or Health Plan 
• Message 8: Filing a Complaint with the Insurance Division 
• Message 9: About the Insurance Division 

Menu 6: Scams and Frauds 

• Message 1: 1-900 Phone Numbers 
• Message 2: Infomercials 
• Message 3: Contest Cons 
• Message 4: Investment Fraud 
• Message 5: Telemarketing Fraud 
• Message 6: Ponzi Schemes 
• Message 7: Pyramid Schemes 
• Message 8: Other Investment Fraud 

Menu 7: Consumer Complaints 

• Message 1: Regulated Industries Complaints Office 
• Message 2: Office of Consumer Protection 
• Message 3: Medical Inquiry Conciliation Panel 
• Message 4: RICO Prior Complaints 
• Message 5: Investment and Securities Complaints 
• Message 6: Mediation